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Shellbell
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Re: New phone having 1Gb Data Only contract

Hi..I've got the same problem. I'll post my problem below. Many thanks 

 

Just upgraded to new phone and the plan is wrong?? They've put me on a data only plan which doesn't exist therefore I couldn't have chosen the plan??

Rang 789 and they've advised I've got to send everything back. Surely there has to be an easier way to rectify this?? 

 

Please help

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enlli
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Re: New phone having 1Gb Data Only contract

Escalated.

The idea of sending the phone back is idiotic., but par for the course with customer services.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
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Re: New phone having 1Gb Data Only contract

Hi Shellbell,

 

Thanks for posting, 

 

I can see you have your own post so I shall respond over there 🙂

 

Alex_Rm

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