When I called 789 I was told that if I want a PAC code I cannot have a refund. They told me to either use all my credit to get a PAC code or have a refund and change my number by switching providers. This feels unfair, I have £60.00 credit remaining which I am not going to use up unless I waste it all. On the flip side I have had the same number for over 20 years and I don't want to lose the number.
I am Really disappointed that the rules seem to differ from person to person as many people on here were able to have both.