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Soozie1
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Re: Cancel mobile service - move overseas

Hello

I have moved overseas and would like to cancel all my postpaid services.  I am unable to call the UK customer support numbers to cancel.

Please advise.

 

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enlli
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Re: Cancel mobile service - move overseas

As you posted in an old thread which may get missed I've moved you to a new post

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul_DN
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Re: Cancel mobile service - move overseas

Hi Soozie1,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to speak to us in regards to cancelling your services due to being abroad and unable to come back.

 

Cancelling contracts isn't something we generally do however due to you circumstances and that you have been trying since October I will be happy to help.

 

Is it just Mobile you are trying to cancel or is it Virgin Media services also?

 

Regards

 

Paul.

 

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Soozie1
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Re: Cancel mobile service - move overseas

Hi

its just mobile services for 2 postpaid numbers. 

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Corey_C
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Re: Cancel mobile service - move overseas

Hi Soozie1,

 

Thanks for your reply, I'll send you a private message to confirm your mobile account details.

 

Cheers,

Corey C

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