Hi Soozie1,
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to speak to us in regards to cancelling your services due to being abroad and unable to come back.
Cancelling contracts isn't something we generally do however due to you circumstances and that you have been trying since October I will be happy to help.
Is it just Mobile you are trying to cancel or is it Virgin Media services also?
Regards
Paul.