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Mark2402
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Re: Can't reply to Barclays text, Phone number formatted incorectly

I’m also having this issue, premium numbers and parental controls are not on.

the text message from Barclays is one that can be replied too, I’ve pasted the text below.

Hi, we need to confirm some recent spend on your debit card ending ####.  #Please reply to messages from 65148. Before you do, STOP & THINK SCAM. Genuine organisations will never call you, to say what answers you should send for these fraud checks. If you've had such a call, it might be a scam. Your Barclays Team.

 

The text then comes through from 

4465148 and asks you to reply with a Y or N. When I reply it won’t deliver 

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enlli
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Re: Can't reply to Barclays text, Phone number formatted incorectly

I've moved your post to a new thread of its own as the original was old, and this has more chance of being picked up

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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enlli
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Re: Can't reply to Barclays text, Phone number formatted incorectly

That number looks wrong and produces Can't send from my phone which is not on Virgin. The 44 should be missing then it sends.

I've checked it is Valid Barclays

 

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Mark2402
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Re: Can't reply to Barclays text, Phone number formatted incorectly

Even if I remove the 44 and try and send I still cannot, see screen shot

A3BC3607-7ED2-4002-AB3D-03E3C25CA4E4.png

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Sofia_B
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Re: Can't reply to Barclays text, Phone number formatted incorectly

Hi @Mark2402

 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

 

I'm sorry to hear you're having some issues replying to this number, I'm going to send you a PM so we can get your details and look into this for you. 

 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen.

 

Thanks,

Sofia
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Sofia_B
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Re: Can't reply to Barclays text, Phone number formatted incorectly

Thanks for expanding on this issue over PM @Mark2402

 

I have now raised this for you with IT under reference P010530127. 

 

I'll be sure to keep you updated as soon as IT get back to me on this. 

 

Thanks for your patience 🙂 

Sofia
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