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AlexB2
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Re: 5G not showing as an option

Hi @Steven_L

Thought I'd jump on this thread as I'm having the same problems as OP, let me know if I need to start a new one. I have no options for 5G in my network settings. I have tried turning the phone off, removing the sim and restarting to no avail. 

I'm using an unlocked OnePlus 8 with a pay monthly SIM. I've had 5g coverage before with a previous network, but nothing since joining Virgin.

Will I require a new SIM as well?

 

Thanks in advance

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matthewsteeples
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Re: 5G not showing as an option

I meant to reply to this sooner, but I'm sorry to say that a new SIM did not fix my issue 😞

My phone still shows the same options as before, so I'm out of ideas. I've been recommended to try a factory reset, but that's a bit inconvenient at the moment so I think I'll just end up leaving it for now

Robert_P
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Re: 5G not showing as an option

Sorry to hear that matthewsteeples, if you change your mind or would like to further assistance with this please don't hesitate to get in touch.

 

Rob

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