Virgin Media Community

[AlexB2]

Hi @Steven_L

Thought I'd jump on this thread as I'm having the same problems as OP, let me know if I need to start a new one. I have no options for 5G in my network settings. I have tried turning the phone off, removing the sim and restarting to no avail. 

I'm using an unlocked OnePlus 8 with a pay monthly SIM. I've had 5g coverage before with a previous network, but nothing since joining Virgin.

Will I require a new SIM as well?

Thanks in advance

[matthewsteeples]

I meant to reply to this sooner, but I'm sorry to say that a new SIM did not fix my issue 😞

My phone still shows the same options as before, so I'm out of ideas. I've been recommended to try a factory reset, but that's a bit inconvenient at the moment so I think I'll just end up leaving it for now

[Robert_P]

Sorry to hear that matthewsteeples, if you change your mind or would like to further assistance with this please don't hesitate to get in touch.

Rob