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Message 51 of 74
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Why cant i ring out or recive calls on mobile

I cant ring out or recive calls on my mobile just want to know if there is a network problem 

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Message 52 of 74
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Re: Mobile service issues

Can send but not receive texts. And can't dial out. I missed an important message from a client. No reply from any help channel either. Thank you Virgin.

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Message 53 of 74
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Re: Mobile service issues

Apologies don't help when you didn't get clients important text.
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Message 54 of 74
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New sim doesn’t make outgoing calls

New SIM, activated and changed the pin. Then reset factory settings on iPhone. Now I can’t make calls or receive texts. 

Calls: I managed to receive a call but cannot make them.

SMS: I can send but not receive. 

can anyone help?

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Message 55 of 74
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Re: Mobile service issues

I can’t use my mobile to call or receive calls. Message is that my number is not accepting calls at present. Not happy

 

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Message 56 of 74
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Is the mobile network down

Hi is any one able to call on there mobile or is the network down

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Message 57 of 74
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Re: Mobile service issues

Cant call, and messages not being delivered. Edinburgh

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Message 58 of 74
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no Mobile calls or texts ..very low data rate on 4G

Virgin Mobile all services down in Ipswich Suffolk
NO calls (in or out) and NO texts (received or sent) ...Data services are still working ..albeit at a much reduced data rate ...whatsapp calls can just about be made (voice only and very low quality) via 4G...but signals strengths are low.

Can't login to Virgin Mobile website to check service status ..'this is site cannot be reached' .
Our Virgin Media Internet seems unaffected ..still getting 370Mbs down and 38Mbs up so seems confined to Virgin Mobile at the moment.

Trouble is the whole family is on VM ..may have to cancel a couple of contracts so we don't have all our eggs in one basket....we don't have a landline.

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Message 59 of 74
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Re: no Mobile calls or texts ..very low data rate on 4G

https://community.virginmedia.com/t5/Virgin-Mobile/Mobile-service-issues/td-p/4165716

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Message 60 of 74
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My mobile isn't able to call or receive calls.

I have 2 mobile accounts that have suddenly stopped being able to make calls or receive calls and can't get onto virgin mobile site

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