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[RESOLVED] Mobile service issues 05/03/2020

**UPDATE**

We apologise to customers who were experiencing issues with their mobile. The fault has now been resolved and mobile services are restored.

If you are still experiencing issues using your mobile service, please start your own thread on this board where the community will assist further.

Some of our mobile customers may be experiencing issues with their services. This includes calling, texting and data usage.

We are working to fix the issue as quickly as possible and apologise for any inconvenience.

Many thanks, 

ModTeam

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mobile phone

Hi

This morning both me and my better half are unable to phone out on our mobiles! We can both receive calls but not make any or text 

can any one help?

 

Many thanks

John  

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Re: mobile phone

Update:

Seems that the only numbers i can't dial are other Virgin mobiles!!

Any help would be great

Many thanks

John

 

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Mobile to mobile calls not connecting

Since midnight 4/3/20 neither I nor my wife have been able to make mobile to mobile calls - they don't connect & drop out - What's going on?  We need our phones to make calls & this is not a good enough service Virgin! Get this sorted urgently please!!!!

 The Virgin Mobile Account website is also down.

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Re: Mobile to mobile calls not connecting

These things happen. Big O2 outage last week, we have had 3 and Vodafone before that.

Check for network faults here

https://myaccount.ee.co.uk/networkchecker/checkservice

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: mobile phone

Judging by another post there could be a network problem 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Is the network down? cannot make/recieve calls, or call 789

Phone says conditional call forwarding enabled and after a beep every call drops straight away. I have not enabled anything! When i try to disable it: When phone busy it cannot disabled says the phone settings. My son is on virgin an cannot call either. Cannot call 789.

Network signal checker on virgin site is down.

Whats going on?

Thanks

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Re: Is the network down? cannot make/recieve calls, or call 789

My signal is down too, can't make or receive calls - in Staffordshire

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Re: mobile phone

I don't understand why Virgin Media aren't just open and honest when there's a problem and communicate it properly - surely it would save them a lot of time replying to messages and tweets etc of people asking if there's a problem. Would also make people feel less annoyed if they just put something on their website and twitter acknowledging the fact there's an issue and they're trying to fix it.

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No mobile phone in Doncaster area

Cannot use the mobile to make calls but internet is fine

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