Hi Mikey186, sorry to hear that you are still having issues with the roaming service. The roaming issue is now fixed so you should not have any issues. Can you confirm if you got a text when you entered the country? Can you do a network search and reboot the phone to see if anything changes ^Chris
Seems to be working now on mine and my partners phone in The Philippines. Very frustrating, ive just spent 30 minutes on hold to Virginmobile at my cost and gave up without being able to get to talk to anyone.