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Pete_1983
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RCS chat service on S21 5G

I have a nice new Samsung S21 5G that works fine apart from I am unable to get the RCS service to work using either the Samsung messages or Google Messages app. However if i swap my data to use the second sim which is on O2 then it works fine. 

 

Please can someone help me with if there is a setting that can fix this. 

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Tom_F
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Re: RCS chat service on S21 5G

Hi Pete_1983, thanks for your post. 

 

Sorry to hear you've had an issue with RCS messages with your VM SIM. 

 

What happens when you try to send RCS messages specifically, do you get any error message or anything like that?

 

Tom 

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Pete_1983
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Re: RCS chat service on S21 5G

What happens... I try to activate it and the activation fails every time so I cant get to sending a message - when I select chat in Samsung messages it says register... I try and it fails - some people seem to think its a Samsung service failing but the RCS is network level. 

enlli
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Re: RCS chat service on S21 5G

I was under the impression that Samsung use your network's RCS but Google use their own to bypass those networks which are dragging their feet.

Certainly I had problems with Samsung but after a few tries Google worked.

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Pete_1983
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Re: RCS chat service on S21 5G

Thanks, I am trying on Google messages now.... I liked Samsung messages but will try this for a bit.

 

as an aside its strange for if Sim 1 or Sim 2 are set for data affects it

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enlli
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Message 6 of 9
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Re: RCS chat service on S21 5G

Can't say I've tried. 

I'm on Vodafone who have a really good RCS server. Sim 1 is 1p mobile I use as a backup but I have an eSIM which always defaults to 2 weather there is another SIM or not. 

Can't check as I'm in a location that is Vodafone or nothing 

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Tom_F
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Re: RCS chat service on S21 5G

Thanks for explaining.

 

I was going to suggest trying the VM SIM in the other slot to see if that makes any difference.

Other users on the forums have reported RCS working fine but I can't see Samsung messages being mentioned specifically. I'll try and get further clarification on that. 

 

Tom 

 

 

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enlli
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Re: RCS chat service on S21 5G

https://community.virginmedia.com/t5/Virgin-Mobile/RCS-messages-keep-failing-on-Android-5G/m-p/47353...

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Tom_F
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Re: RCS chat service on S21 5G

thanks for the heads-up enlli I hadn't found that one, I'll pass this on to the mods and find out if it's something we can help get sorted or not. 

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