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bwlblue
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Query direct debit

Tonight

my bank informed me that a direct debt has been set up by VIRGIN MOBILE TELECOMS Ltd.
My present contract with VM runs out on 9th March (TV, broadband and home phone). I re-negotiated a new contract from the 10th March (TV, broadband, home phone and a unlimited data sim). I do not have a VM mobile phone or account. 
I pay my contract by direct debit and I was expecting it to carry on with the new contract. I was not expecting a new direct debit to be set up by Virgin Mobile Telecoms Ltd.
Is this a scam?

 

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apcyberax
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Re: Query direct debit

the mobile will be for the mobile.

Virgin mobile is a different part of the company
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Johninboro
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Re: Query direct debit

Virgin media and virgin mobile have 2 separate direct debits.  Even though you're on an oomph package you will have 2 log ins, 1 for TV, BB and land line and another for your mobile.

 

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bwlblue
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Re: Query direct debit

Thanks for your reply.
I don’t have a Mobile phone with Virgin Media. My oomph package only gives me unlimited data.
I have not received any details from Virgin Mobile Telecoms Ltd regarding this direct debit, I don’t know how much the direct debit is or when it starts.

 

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apcyberax
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Re: Query direct debit

the "mobile phone" is the " unlimited data sim"
bwlblue
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Re: Query direct debit

It looks like, with me signing up to their oomph package that I have a mobile phone contract as well.
How can they send me a sim when they don’t know what phone I use? I just didn’t think I was signing up to a Virgin Mobile Contract.
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enlli
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Re: Query direct debit

The SIM is triple size and will fit all types of mobile phone.

The direct debit is there if you make chargeable calls (International / premium rate etc). However, you can set a spending cap on the account to £0 which means you can't make such calls and no money will ever get taken. 😉

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