Menu
Reply
Spoony36
  • 607
  • 3
  • 31
Superfast
731 Views
Message 1 of 18
Flag for a moderator

Push Notifications

Hi,

I have a brand new Iphone 13 pro max and am really struggling with receiving push notifications.

It seems i am not the only one either reading other posts on this forum. This is from major companies like Amazon and Norton.

I have gone into settings > Notifications > Norton and Lock Screen, Notification Centre, Banners are all ticked.

Banner style is persistent, sounds and badges are turned on but i never receive the notification.

Not sure what else i can try or whether this is a SIM issue or just virgin in general but needs resolving

0 Kudos
Reply
Robert_P
  • 4.7K
  • 223
  • 424
Forum Team
Forum Team
726 Views
Message 2 of 18
Flag for a moderator

Re: Push Notifications

Hello Spoony36

 

Sorry to hear of the messaging issues you're experiencing with the mobile service, we understand the confusion and frustration this can cause.

 

We're aware fo the issue and currently collating information to pass to the team leading this investigation. I will send you a Private Message to get this to help resolve the issue.

 

Rob

0 Kudos
Reply
Robert_P
  • 4.7K
  • 223
  • 424
Forum Team
Forum Team
722 Views
Message 3 of 18
Flag for a moderator

Re: Push Notifications

Thank you for providing the requested details Spoony36, these have been passed to the team investigating this and as soon as we have an update we will let everyone know now.

 

Rob

0 Kudos
Reply
enlli
  • 9.52K
  • 1.43K
  • 2.74K
Very Insightful Person
Very Insightful Person
711 Views
Message 4 of 18
Flag for a moderator

Re: Push Notifications

Been saying that for 15+ Months  Good luck

https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages/td-p/4328952

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Spoony36
  • 607
  • 3
  • 31
Superfast
694 Views
Message 5 of 18
Flag for a moderator

Re: Push Notifications

I hope not as this is groundbreaking for me as my child uses Norton Family to check in and all that so I need these notifications.

I need to know my child is safe!

0 Kudos
Reply
enlli
  • 9.52K
  • 1.43K
  • 2.74K
Very Insightful Person
Very Insightful Person
666 Views
Message 6 of 18
Flag for a moderator

Re: Push Notifications

Ah, then this might be a different problem

I've no idea how Norton Family works I'm afraid.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
wibble59
  • 111
  • 0
  • 10
Dialled in
384 Views
Message 7 of 18
Flag for a moderator

Re: Push Notifications

I presume Virgin never came back with any sensible solution to this?

All of a sudden, none of my virgin media emails are getting pushed to my iphone XR anymore.

Works for years and then suddenly it doesn’t, and it certainly wasn’t any setting change on my iphone!!

I now have to go into the email app to see if i have any mail.

I guess Virgin are still “monitoring the situation”.

pfft

0 Kudos
Reply
John_GS
  • 14.41K
  • 737
  • 1.34K
Forum Team
Forum Team
374 Views
Message 8 of 18
Flag for a moderator

Re: Push Notifications

Hi @wibble59

Thanks for posting. I am sorry to hear you're having issues with the emails on the iPhone. Can you try and delete the email of the phone and re-add it? See if that fixes things?

I do have an iPhone and had the same issue you've said, doing the above fixed it 🙂

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
wibble59
  • 111
  • 0
  • 10
Dialled in
367 Views
Message 9 of 18
Flag for a moderator

Re: Push Notifications

Hi,

well i’ll give it a go.

seems odd that this should suddenly happen to all 3 of my virgin email addresses though?

0 Kudos
Reply
John_GS
  • 14.41K
  • 737
  • 1.34K
Forum Team
Forum Team
366 Views
Message 10 of 18
Flag for a moderator

Re: Push Notifications

I do fully understand, let me know how you get on

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply