Can anyone help, I need proof of usage for an insurance claim, my phone was purchased from Virgin. I’ve offered to send a copy of my bills but the insurance company insist that I obtain proof of usage.
I have mobile insurance with 3rd party company I signed up through online, I bought my phone from Argos I needed to make a claim and they wanted proof of purchase receipt and proof of usage the insurance company told me bill not proof of usage which is strange? Because on your phone bill the pdf document you download has your usage that been used but anyway I downloaded the bill and changed the file name to the month and year of the bill and usage..... so for example your bill is Nov 2020 latest one you will change the name to (Nov 2020 with usage proof) <<<<< making this the file name<<<<<<< if that make sense? Once I done that and sent it off all the document requested my phone insurance company accepted the document as it actually included my proof of usage on it with no issue hope this helps and works for you.
I have recently lost my phone, and my insurance company are asking my network provider provides proof of usage, however I did not purchase my phone from you. So how would I go about doing this because without it I cannot make the claim.