I have Virgin Mobile sim on a family plan, and the phone I use for it has stopped working. The insurance company requires me to provide proof of usage in respect of this device, and that I need to contact my network provider to request this.
Upon reading some other posts, I understand that this might not be possible from Virgin Media. Could someone please confirm whether this is the case, and how I could get this in writing?
This is so I can provide this to the insurance company.
Answered! Go to Answer
Thanks for confirming this.
Could I get this in writing via email? This is so I can provide the insurance company with this and and show them that their request for proof of usage is unobtainable.