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Problems with text messages

Ninko
Tuning in

Hi,

Me and a couple of members of my family (all with Virgin mobile) are either having trouble receiving and/or sending text messages between us.

Can someone from Virgin have a look at what's going on please?

Thanks

8 REPLIES 8

Lee_R
Forum Team
Forum Team

Hi @Ninko, thanks for posting and welcome back to our community.

Sorry to hear that you and some of your family members have been having issues when texting amongst yourselves. Have you tried checking/refreshing your settings as per here?  Also, are your other services working correctly?  For example, when you call each other?

Regards

 

Lee_R

Hi,

From what I can tell our settings are correct, everything else seems to be working fine.

Thanks

Thanks for getting back to me @Ninko.  Is there anything here, that helps?

Regards


Lee_R

Hi,

Afriad not.

Thanks

Thanks for getting back to us Ninko.  

I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

Lee_R
Forum Team
Forum Team

Hi Ninko, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our Virgin Mobile issues, part of our website, offers lots of helpful information and also, you can manage your account from here.

Regards


Lee_R

Assuming the problem stays fixed, yes.

Thanks

Hi Ninko, thanks for the message and welcome back to the forums. 

I am glad to see that the issue has now been resolved and if anything changes then please do let us know. Have a good rest of the night. 

Chris.