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Problems with new SIM - beyond ridiculous

The first replacement ("purple") SIM Virgin sent me wouldn't work with iMessages. The replacement replacement sent more than 2 weeks has no service whatsoever. Sent private message to you in this Forum 2 weeks ago and have heard nothing substantive, though got two welcome messages telling me how useful it would be. Has now been over a month of not getting the service I've paid for.

It's clear from all the posts on this Forum that there's a widespread problem with the swapover. Is Virgin doing anything to sort this out, or is our only option to go elsewhere?

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Message 2 of 2
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Re: Problems with new SIM - beyond ridiculous

Hi Surely_You_Jest,


Thank you for your post and welcome to the community. 


I'm very sorry to hear about the issue with the SIM card.


What I will do is private message you so we can look into this. 



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