Problems using phone in Greece

[JReynard]

Prepared setup according to advice. No text on arrival in Greece now finds network but drops in seconds. Cannot select manually. Need access to phone for elderly mother. Any ideas?

[Ashleigh_C]

Hi there @JReynard

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I'm so sorry to hear that you are facing this issue with your phone service! 

Can I ask if you have been able to use data? Are you able to receive calls at all? Are you able to send and receive texts? 

Is Roaming active on your My Virgin Mobile account? 

Thank you. 

[JReynard · Accepted solution]

Can't use data or make/receive calls or texts. Roaming is setup on account.

[Ashleigh_C]

Can I ask what make and model this phone is? 

Thank you. 

[JReynard]

Thanks it's Oppo A53

[Ashleigh_C]

Thank you @JReynard

Are you able to follow these steps: 

Select Apps from the Home Screen

Select Virgin SIM Toolkit Icon

Select Roaming

Select Mode

Select Manual 

Select International - you should then be done so pop back to the Home Screen. 

Can you let me know how this goes? 

Thanks again!

[JReynard]

Unfortunately still the same...

[Ashleigh_C]

Thank you @JReynard I'm so sorry that this has not yet worked for you. 

I'm going to pop you a PM now so we can look into this a little further. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.