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SD-L20
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Problems registering online and switching

Hi I have recently got a Virgin mobile SIM, I was unable to register for the online account and spent 1.5hrs on the phone trying to sort this out with no success. I did not have a password or security question as the account is part of the Oomph package for which I registered an online account separately. I was assured that having now set up a security word and question that I should be able to register for online service. I can't! I have also received a text advising that there are problems with my switching request. I am very disappointed.

I would appreciate it if someone could offer a solution so I can get this sorted out without having to spend another 90 minutes on the phone.  

Thanks

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SD-L20
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Re: Problems registering online and switching

Hello! Is there anyone there that can help with this? 

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Emily_G
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Re: Problems registering online and switching

Thanks for the post SD-L20 and welcome to our community.

 

Do you still require some assistance with this? 

 

Let us know, Emily.

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SD-L20
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Re: Problems registering online and switching

Yes please, it's still not sorted out. 

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Natalie_L
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Re: Problems registering online and switching

Hi SD-L20

 

Thank you for your reply and apologies for the delay in response. 

 

I would be more than happy to assist further. I will pop you over a private message to grab some details now. This message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

 

Nat
SD-L20
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Re: Problems registering online and switching

Thank you, I look forward to hearing from you
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SD-L20
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Re: Problems registering online and switching

Hi, I thought from the previous message that someone would message me immediately regarding this ongoing issue.  I have not received a PM yet.  Thank you 

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