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baz621
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Problems making and receiving calls

Since 25th November, I've had issues making and receiving calls, when i call someone it takes around 10 seconds to connect, and sometimes it doesn't connect at all. People trying to ring me have been unable on many occasions, with some calls going to voicemail.

I have called three times, the first time it was a network problem, two days later a got a text to say it had been fixed.... it hadn't same old problem.

Next time they sent me a new sim, that didn't work.

 

the last time, the guy spent ages, then said he would raise a request for a specialist team to contact me within 24 hours, you've guessed it, i never heard from anyone.

 

Today someone tells me im not receiving their whatsapp messages, no signal problems on EE site.

 

Ive been with Virgin for 6 months, had i known i would never had changed.I was with Vodafone for 10 years, never had a problem.

 

The iPhone 11 was new when i took out the contract, i have spent hours on the internet trying to fix the problem.

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Emma_C
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Re: Problems making and receiving calls

Hi Baz621, 

I am really sorry for the delay in replying, we have been busier than usual. 

Is this still an issue since posting? 

If not then can I ask have you recently had a new SIM card? 

Have you ever ported another over to us? 

Please let us know so we can help further. 

Thanks. 

 

Emma_C - Forum Team
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baz621
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Re: Problems making and receiving calls

Hi Emma,

 

Yes its still a problem.

I was sent a new sim card, but this hasn't made any difference at all.

I ported my number over when i started the contract, but the first 4 months were fine.

I have a problem with whatsapp now, not receiving messages, nothing for ages yesterday then 30 messages at one, from different times of the day.

Still trying to make calls it takes ages to connect to get a ringing tone, and today whilst on a call, i get an audible message' please hold'... it kept repeating and i had to end the call

 

 

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Zak_M
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Re: Problems making and receiving calls

Thank you for coming back to is @baz621 

 

Are you able to let me know a local postcode so that I can check the masts in the area and see if there is anything listed there? 

 

Kind regards,

Zak_M

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