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Problems connecting calls with new purple SIM

Hi,

I've been having intermittent trouble with calls since recieving the new purple SIM card a few weeks ago.

The calls seem to connect but there is no sound (not even the ringing tone). The recipient just receives a silent call until I hang up.

If I call again immeditately afterwards then everything is usually fine (although not always - it can require several attempts to get connected properly).

This happens when calling both mobiles and landlines. I've tried the same SIM in another phone and I get the same problem. This all started after getting the purple SIM - the old red one was fine.

Any help appreciated.

 

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Re: Problems connecting calls with new purple SIM

Hi Depardieu, 

Thanks for your post and welcome to our community. 

Really sorry you're having issues with your new SIM, this ins't good. 

I can see that you've already tried a few things so before I send another SIM can I ask if this happens everywhere? 

Have you been able to try it in another area? 

Emma_C - Forum Team
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Re: Problems connecting calls with new purple SIM

Hi Emma_C.

Thanks for the reply.

I can confirm that I have experienced the same fault when using the phone in areas several miles apart.

 

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Re: Problems connecting calls with new purple SIM

Perfect, thank you for letting us know! I will send you a private message so we can look into this. 

 

Cheers. 

Ryan_N - Forum Team
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