Virgin Media Community

[adc73]

Hi Everyone

Just transferred over to VMobike everything works fine EXCEPT we cannot make calls to a set of numbers (my office) with the mobile.

the number is saved correctly (tried with and without dial assist as per advice from VM) but the issue is still there. The numbers work from any other mobile/landlines.

Has anyone had any similar issue? Really strange. Feels like it’s calling a specific commercial /business carrier from the Virgin Mobile phone. 

The same office numbers I can call with my landline, with my Vodafone mobile, 3 mobile.

Really strange!! Any ideas?? Thanks

[japitts]

Don't post the whole number, but what's the first 7 digits? That should be sufficient to identify the host operator and allow others to potentially test this number range.

[adc73]

Hi thanks for your help

020777383** is the partial number we are having issue with.

thanks

[Martin_N]

Hi adc73,

Thank you for your post and welcome to the community. 

I'm very sorry for the issue you're having in calling those numbers. 

To confirm when you call the number what specifically happens? Do you hear a noise? Do you get any messages? If so what are they?

^Martin

[adc73]

Hi - when we call those numbers we get no message at all. No ringing, nothing happens until the phone hangs up after many seconds.

Thanks 

[Martin_N]

Thank you for that information. 

We will need to look into this further to see what is causing the issue. 

What I will do is private message you to pass some data protection. 

^Martin