Menu
Reply
adc73
  • 6
  • 0
  • 0
Joining in
417 Views
Message 1 of 6
Flag for a moderator

Problems calling some landlines in London

Hi Everyone

Just transferred over to VMobike everything works fine EXCEPT we cannot make calls to a set of numbers (my office) with the mobile.

the number is saved correctly (tried with and without dial assist as per advice from VM) but the issue is still there. The numbers work from any other mobile/landlines.

Has anyone had any similar issue? Really strange. Feels like it’s calling a specific commercial /business carrier from the Virgin Mobile phone. 

The same office numbers I can call with my landline, with my Vodafone mobile, 3 mobile.

Really strange!! Any ideas?? Thanks

0 Kudos
Reply
japitts
  • 17.24K
  • 2.25K
  • 3.97K
Very Insightful Person
Very Insightful Person
367 Views
Message 2 of 6
Flag for a moderator

Re: Problems calling some landlines in London

Don't post the whole number, but what's the first 7 digits? That should be sufficient to identify the host operator and allow others to potentially test this number range.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
adc73
  • 6
  • 0
  • 0
Joining in
350 Views
Message 3 of 6
Flag for a moderator

Re: Problems calling some landlines in London

Hi thanks for your help

020777383** is the partial number we are having issue with.

 

thanks

0 Kudos
Reply
Martin_N
  • 7.16K
  • 303
  • 452
Forum Team
Forum Team
309 Views
Message 4 of 6
Flag for a moderator

Re: Problems calling some landlines in London

Hi adc73,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for the issue you're having in calling those numbers. 

 

To confirm when you call the number what specifically happens? Do you hear a noise? Do you get any messages? If so what are they?

 

^Martin

0 Kudos
Reply
adc73
  • 6
  • 0
  • 0
Joining in
305 Views
Message 5 of 6
Flag for a moderator

Re: Problems calling some landlines in London

Hi - when we call those numbers we get no message at all. No ringing, nothing happens until the phone hangs up after many seconds.

 

Thanks 

0 Kudos
Reply
Martin_N
  • 7.16K
  • 303
  • 452
Forum Team
Forum Team
300 Views
Message 6 of 6
Flag for a moderator

Re: Problems calling some landlines in London

Thank you for that information. 

 

We will need to look into this further to see what is causing the issue. 

 

What I will do is private message you to pass some data protection. 

 

^Martin

0 Kudos
Reply