My husband and I switched from O2 to virgin and received a text to say the switch was complete. Everything is fine except I can't ring my husband and he can't ring me it says we've dialled an incorrect number. We can text each other but not ring. Very frustrating!
Hi thanks for your reply. I've been on the phone 3 times and had a text chat 2 days in a row. Gone through all the troubleshooting every time but I'm still in the same position. People on the phone are very helpful but we've had no joy at all
Thanks for using the forums to get this issue with your mobile services looked into after your recent port over to us from O2, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can you tell me whether an error message appears on screen when you insert the SIM?
Also, what does the message state when you try to call someone?
Does it happen with all numbers or just particular ones?
Have you tried the SIM in another phone to see if it works?