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Problem with new purple SIM Card - phone is restarting

So I swapped for the new purple SIM card.

Everything seemed to work fine. No need for any codes and after 5minutes from swapping, my phone picked up the Virgin network. Calls and messages are working.

But its has been 30minutes and my phone has restarted itself about half dozen times.

Can some one help?

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Re: Problem with new purple SIM Card - phone is restarting

Hello hpath, 

 

Sorry to hear about your phone restarting itself several times. I'm unsure if it's still doing that since you last posted but if so, can you tell us what phone you have and whether there are any error messages showing? Are you able to put the SIM into a different phone to see if the same thing happens?

 

Please tell us more so we can help.

 

Thanks,

 

Lisa

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Very Insightful Person
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Re: Problem with new purple SIM Card - phone is restarting

What make an model of phone?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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