Currently not able to access my online Virgin mobile Account. I have tried logging on with multiple devices and web browsers etc, but that is not working.
I have requested a password reset, but the reset codes sent by Virgin are incorrect and i keep getting the message to are not valid.
This is really bad and wouldn't expect this from a reputable company.
All i want to do is Port my old number to this network, but this is putting me right off from joining as i'm in my 14 days to cancel.
a month ago
Good Morning chrisguy,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been having issues with your self-care account for your mobile account.
I would be happy to look into this via our PM facility, check out the purple envelope in the top right hand corner for my message