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Problem logging onto Virgin Mobile account

Currently not able to access my online Virgin mobile Account. I have tried logging on with multiple devices and web browsers etc, but that is not working. 

I have requested a password reset, but the reset codes sent by Virgin are incorrect and i keep getting the message to are not valid. 

This is really bad and wouldn't expect this from a reputable company. 

All i want to do is Port my old number to this network, but this is putting me right off from joining as i'm in my 14 days to cancel.

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Re: Problem logging onto Virgin Mobile account

Good Morning chrisguy,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your self-care account for your mobile account.

 

I would be happy to look into this via our PM facility, check out the purple envelope in the top right hand corner for my message

 

Kindest regards,

 

David_Bn

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