Currently not able to access my online Virgin mobile Account. I have tried logging on with multiple devices and web browsers etc, but that is not working.
I have requested a password reset, but the reset codes sent by Virgin are incorrect and i keep getting the message to are not valid.
This is really bad and wouldn't expect this from a reputable company.
All i want to do is Port my old number to this network, but this is putting me right off from joining as i'm in my 14 days to cancel.
Good Morning chrisguy,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been having issues with your self-care account for your mobile account.
I would be happy to look into this via our PM facility, check out the purple envelope in the top right hand corner for my message