cancel
Showing results for 
Search instead for 
Did you mean: 

Problem changing number iphone settings

Dereklad
Fibre optic

Hello people.i got a virgin sim a while ago and ported my number over..

ive noticed my imessage does not work.

ive gone to settings then phone and its my virgin number not the ported number.

ive tried changing and saving it.

but it does not work it retains the virgin number.

and help please

Cable tv customer since its inception in the 80,s.
Virgin 360 and mini box.maxit tv.350 broadband.
Playstation 55 inch lg tv and ceiling projector in bedroom..
Size 9 feet..
No criminal convictions.

I dont have a stream box because im not allowed to have 1..
1 ACCEPTED SOLUTION

Accepted Solutions

Did the WiFi calling remain on or did that revert back as well?

^Martin

See where this Helpful Answer was posted

11 REPLIES 11

Martin_N
Forum Team
Forum Team

Hi Dereklad,

Thank you for your post. I'm very sorry to hear about the issue with your iPhone. 

When you are saving the number are you using the +44 or 07?

^Martin

Ive tried both it still wont save after i change it.

it just changes back to the original sim number.

Cable tv customer since its inception in the 80,s.
Virgin 360 and mini box.maxit tv.350 broadband.
Playstation 55 inch lg tv and ceiling projector in bedroom..
Size 9 feet..
No criminal convictions.

I dont have a stream box because im not allowed to have 1..

Thank you for that information. I'm unsure why that isn't saving. Can you try changed a different setting in that section and she if that is accepted?

^Martin

I dont get what your saying..

it just wont save my number and just keeps resorting to the original sim number .

what other settings.

Cable tv customer since its inception in the 80,s.
Virgin 360 and mini box.maxit tv.350 broadband.
Playstation 55 inch lg tv and ceiling projector in bedroom..
Size 9 feet..
No criminal convictions.

I dont have a stream box because im not allowed to have 1..

For example could you turn on or off WiFi calling and see if it stays changed after you leave the page. 

^Martin

I turned on wifi calling as it was off.

tried changing the number to my number.

it just goes back to the other Number and wont change.

Cable tv customer since its inception in the 80,s.
Virgin 360 and mini box.maxit tv.350 broadband.
Playstation 55 inch lg tv and ceiling projector in bedroom..
Size 9 feet..
No criminal convictions.

I dont have a stream box because im not allowed to have 1..

Dereklad
Fibre optic

F1E98ADD-D97D-415B-8462-81303306442A.png

954C74A5-825D-4117-A460-FAC89B4C276D.png

Its just locked on this number and wont change to my number after i change it and press save.

Cable tv customer since its inception in the 80,s.
Virgin 360 and mini box.maxit tv.350 broadband.
Playstation 55 inch lg tv and ceiling projector in bedroom..
Size 9 feet..
No criminal convictions.

I dont have a stream box because im not allowed to have 1..

Did the WiFi calling remain on or did that revert back as well?

^Martin

Wifi calling stayed on.

Cable tv customer since its inception in the 80,s.
Virgin 360 and mini box.maxit tv.350 broadband.
Playstation 55 inch lg tv and ceiling projector in bedroom..
Size 9 feet..
No criminal convictions.

I dont have a stream box because im not allowed to have 1..