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LornsBelle
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Problem changing number iphone settings

I have changed over to Virgin, ported my number and have had texts confirming it has been moved over and I can use it. Was told to go into my number and change it to my ported one, but the number does not stay and save. Cannot use my imessage either. Is there a solution to get my phone running with my ported number? 

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Ryan_N
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Re: Problem changing number iphone settings

Hi LornsBelle, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear about this. Can you let me know what steps you're taking to do this so I can make sure that it's the best way to get it fixed 🙂 

 

Cheers, 

Ryan. 



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LornsBelle
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Re: Problem changing number iphone settings

Hi

I have tried putting in my number in "My number" using +44 at the start and it does not save. I have tried all troubleshooting found online to no avail. It says my number has been successfully ported to virgin.
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Ryan_N
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Re: Problem changing number iphone settings

Ah I know, apologies - I seen this from your original message. 

 

I mean in a step by step where you're inputting that number etc? 

 

Cheers, 

Ryan. 



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LornsBelle
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Re: Problem changing number iphone settings

settings
phone
my number
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Ryan_N
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Re: Problem changing number iphone settings

Just to check - did the port go through today? Have you tried it with just 07 instead of +44? 

 

Cheers, 

Ryan. 



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LornsBelle
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Re: Problem changing number iphone settings

Yes the port went through at around 1pm.

Yes I have tried with both +44 & 07 but didn't work.
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Ryan_N
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Re: Problem changing number iphone settings

I'm not sure why it's not saving. 

 

Just to double check you're doing: Settings>Phone>My number? Can you try and reboot your handset and then try it? 

 

Cheers, 

Ryan. 



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LornsBelle
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Re: Problem changing number iphone settings

I have rebooted at least 5 times now and still having no joy.
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Ryan_N
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Re: Problem changing number iphone settings

If you call someone that's with you if possible - does the number come through as your new or old? 

 

Cheers, 

Ryan. 



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