Virgin Media Community

[LornsBelle]

I have changed over to Virgin, ported my number and have had texts confirming it has been moved over and I can use it. Was told to go into my number and change it to my ported one, but the number does not stay and save. Cannot use my imessage either. Is there a solution to get my phone running with my ported number? 

[Ryan_N]

Hi LornsBelle, 

Thank you for your post and welcome to the forums. 

Sorry to hear about this. Can you let me know what steps you're taking to do this so I can make sure that it's the best way to get it fixed 🙂 

Cheers, 

Ryan. 

[LornsBelle]

Hi

I have tried putting in my number in "My number" using +44 at the start and it does not save. I have tried all troubleshooting found online to no avail. It says my number has been successfully ported to virgin.

[Ryan_N]

Ah I know, apologies - I seen this from your original message. 

I mean in a step by step where you're inputting that number etc? 

Cheers, 

Ryan. 

[LornsBelle]

settings
phone
my number

[Ryan_N]

Just to check - did the port go through today? Have you tried it with just 07 instead of +44? 

Cheers, 

Ryan. 

[LornsBelle]

Yes the port went through at around 1pm.

Yes I have tried with both +44 & 07 but didn't work.

[Ryan_N]

I'm not sure why it's not saving. 

Just to double check you're doing: Settings>Phone>My number? Can you try and reboot your handset and then try it? 

Cheers, 

Ryan. 

[LornsBelle]

I have rebooted at least 5 times now and still having no joy.

[Ryan_N]

If you call someone that's with you if possible - does the number come through as your new or old? 

Cheers, 

Ryan.