Problem Calling Specific Number UK Number From Abroad

[FroogHandler]

Hi,

whenever I try to call my mum's UK landline number from Belgium keep getting voice message saying the number is not in use.

I can call the number from my Belgian phone/SIM and I think I can call the number successfully using the Virgin phone whilst I'm in the UK.

[Chris_W1]

Hi FroogHandler, thanks for the message. 

Can you confirm if you are putting +44 before dialling? 

^Chris

[FroogHandler]

Hi Chris, yes I am.  I have a dual SIM phone and when I select the Belgian SIM to call with it goes straight through without issue.

Thanks again.

[Chris_W1]

Hi FroogHandler, thanks for the reply. 

Would you be able to log into the online account, go to manage services and confirm if you have the roaming switched on?

Kind regards, Chris. 

[FroogHandler]

Hi,

I've just checked to be 100% certain.  Both roaming and voicemail are set to On. The other 3 settings are set to Off.

Also, I am able to call other UK numbers.

[Lee_R]

Thanks for getting back to us @FroogHandler.

Sorry that you're still unable to make calls to a specific UK number whilst you're roaming. I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regard

Lee_R