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Problem Calling Specific Number UK Number From Abroad

Joining in


whenever I try to call my mum's UK landline number from Belgium keep getting voice message saying the number is not in use.

I can call the number from my Belgian phone/SIM and I think I can call the number successfully using the Virgin phone whilst I'm in the UK.


Forum Team
Forum Team

Hi FroogHandler, thanks for the message. 

Can you confirm if you are putting +44 before dialling? 


Hi Chris, yes I am.  I have a dual SIM phone and when I select the Belgian SIM to call with it goes straight through without issue.

Thanks again.

Hi FroogHandler, thanks for the reply. 

Would you be able to log into the online account, go to manage services and confirm if you have the roaming switched on?

Kind regards, Chris. 


I've just checked to be 100% certain.  Both roaming and voicemail are set to On. The other 3 settings are set to Off.

Also, I am able to call other UK numbers.


Thanks for getting back to us @FroogHandler.

Sorry that you're still unable to make calls to a specific UK number whilst you're roaming. I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.