Virgin Media Community

[Sue1215]

How do I praise a member of staff? 

[Tom_W1]

Hi @Sue1215, thanks so much for your post and it's great to hear you want to recognise a staff member!

If you could provide the staff member's name and department that they work in, we'll ensure this is fed back accordingly in due course.

Many thanks

[JoeDaniels]

I have just come off the phone to a Virgin Media staff member called Tyriek. He could not have been more courteous, knowledgeable or accommodating. If he is the future of Virgin Media then you are in very good hands. I rang with the possible intention of moving networks as you keep you options open in these austere times. Tyriek made no attempt to influence me in either direct but as the conversation developed, I reached the conclusion that Tyriek was very professional and that nothing was too much trouble to him and if he is providing that level of service why would I look anywhere else?

I have never sent one of these appraisals before want to again sincerely thanks Tyriek for all his efforts. I won't be long in passing the word around

Joe Daniels

[Steven_L]

Hey JoeDaniels,

Welcome to the community and thanks for taking the time to post your amazing review of one of our team here on the forums.

Are you a Virgin Media Ireland or UK customer?

Kind Regards,

Steven_L

[NippyHaggis]

I am sorry if this is bumping an old post - and hopefully you can tell me if I should restart a new post

I had a nightmare with Virgin yesterday re a broadband issue. Two calls yesterday lasting forever plus previous attempts on the chat option. Nothing!!!!!!!!!! NOthing but major frustration and upset

This evening someone called Nick (i think?!) Warbuton called me.  A team leader AND HE WAS ABSOLUTELY AMAZING. So much so I told him I wanted to steal him for my company! He has such a lovely nature and very calming - so so so calming and nice. He done more in 5 minutes that the two wombles I spoke to yesterday done in 2 hours.  Virgin are very lucky to have him on their payroll.  Thank you so much for what you done to help me.

[John_GS]

Hi NippyHaggis

Thanks for posting and welcome to the community

As a general rule we do ask people to make their own thread haha

Thanks for sending the feedback however, I will have it passed on not only for Nick, however also about the prior service received.

I am delighted all sorted and do pop back if you ever need anything

Best,