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Salink
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Possible scam

I'm a new virgin customer and I've just received a text from +447399060362 saying

Virgin Mobile: Your monthly direct debit has been declined, Please update your details to avoid loss of service and a link to virgin-mobile-verify.com

I clicked on the link and it was asking for all my details including bank account. I didn't fill it in. Then I realised my Direct Debit isn't due until 1st September. Anyone know if this be a scam please?

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Anankha
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Message 2 of 9
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Re: Possible scam

You’re wise not to enter any details as it’s most likely a scam.
I would log in to your Virginmedia account to ensure the DD is set up correctly & check whether a payment has been made. It will let you know if the payment has not gone through.
You can also check with your bank to see if a direct debit has been set up.

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teabag
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Re: Possible scam

100% scam. Block the number.

If your DD failed, Virgin would let you know about it by cutting your service off.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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teabag
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Re: Possible scam

A screenshot of the warning I get when going to the address you gave

Screenshot_20200826-145412.png

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Anankha
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Re: Possible scam

This is the genuine Virginmedia mobile log in page: https://mobile.virginmedia.com/ecare/login

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GaryB5
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Re: Possible scam

If you hover over the link before clicking on it you will be able to identify if the sender is genuine or not, most of the time. There are a LOT of scams like this around these days and it is always best to check with the company mentioned separately before clicking on anything. 

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Salink
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Re: Possible scam

Thanks everyone..number blocked! 

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teabag
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Re: Possible scam

Any link from Virgin Mobile or Broadband would take you to a virginmedia.com/ page 👍

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Anankha
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Message 9 of 9
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Re: Possible scam

I hovered over the shown VM links & they do point to genuine VM urls but I still wouldn’t trust the page. 🙂

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