on 19-01-2023 12:44
on 19-01-2023 13:31
Hi SUMI,
Thanks for your post and welcome to the community.
Apologies as we don't pause plans via Virgin Mobile.
Are you currently in contract?
Regards,
on 19-01-2023 14:15
Thank you for your answer.
If I quite virgin mobile and when I came back from Japan can I use same sim and use same number if I up date again?
on 19-01-2023 14:50
No to your second question.
You could get a PAC code and transfer your number to a PAYG network that does not require regular top ups and usage
You can then PAC back in on your return
That's the only way to keep your number.
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on 19-01-2023 16:08
Thanks for getting back to us @SUMI.
If you cancel your service with Virgin Mobile and wish to retain your existing mobile number, you would need to port it to another UK based mobile provider. Especially as we no longer sell pay as you go.
Regards
Lee