Porting

[Matt2022]

Hi,

Just ported my number to virgin, on the mobile app I login using my email and password etc, the next screen I see the old mobile numbers, not our porting numbers in virgin. This means I cannot access the mobile app via login info.

[Paulina_Z]

Hi @Matt2022,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're having some issues accessing your online account while your numbers are porting.

Can you tell us when you've ported your number over to us? 

You can take a look at our Porting Numbers page for more information on this process.

Thank you.

[Matt2022]

Today the port completed successfully. The online account seems updated with both of our numbers, however mobile app shows our previous numbers hence the login issue. Any ideas?

[Paulina_Z]

Hi @Matt2022,

Thanks for coming back to me about this! It can take a day or so for the online account to update with the new information. 

Please keep an eye out on this over the next day and if you're still having issues signing in, we'll be more than happy to look into this further for you and see what's going on. 🙂

Keep us updated and let us know if anything changes over the weekend.

Thank you.

[Matt2022]

Thank you. Will do

[Paulina_Z]

Hi @Matt2022,

Keep us updated on how you get on! 🙂

Thanks!