Porting problem

[Grizzo20]

I’ve recently started a new account and switched a number from 3 to virgin. We got confirmation that the switch had happened on June 17th and when I ring the new number it works. However, when the new number texts mine it shows up as the new virgin number and not the number we had ported from three. It’s not a massive problem as it’s working but it’s bound to cause confusion going forward. Could somebody please advise what the issue could possibly be?

[Lee_R]

Hi Grizzo20, thanks for posting and welcome back to our community.

Sorry to hear you're having issues since your number was ported to our network.  I would love to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R