Virgin Media Community

[PKOConnell]

Porter to virgin media last week with personal phone, not an issue. 

Ordered another sim, linked to my account, and attempted to port work phone number to the new sim. 

It ported the work number over the personal number !   The work number now rings on the personal phone, the personal number is disconnected and the new sim number still remains as was!

Help!!!!

[Zach_R]

Hi @PKOConnell,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you're having this issue with your mobile numbers following some porting, and apologies for our delay in getting back to you here about this. Has this since been resolved or do you still need some further help?

Thanks,