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Sanat129
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Message 11 of 43
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Re: Porting number is not being updated for iMessage

Only iMessage is being affected 

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John_GS
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Message 12 of 43
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Re: Porting number is not being updated for iMessage

Thanks and when updates the number does it go back to showing the wrong one, or is it showing the right number in settings but wrong number in text?
Is it when you text people or when people are texting you?

Kind regards,

John_GS
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Sanat129
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Message 13 of 43
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Re: Porting number is not being updated for iMessage

The number doesn’t change anywhere. Neither on iMessages nor on phone settings (my number) manually.

 

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John_GS
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Message 14 of 43
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Re: Porting number is not being updated for iMessage

Ok thanks for coming back to me. I shall send you a PM now to get further details

Kind regards

John_GS
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AccioNox
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Message 15 of 43
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Re: Porting number is not being updated for iMessage

This is happening to me too

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Steven_L
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Message 16 of 43
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Re: Porting number is not being updated for iMessage

Hey @AccioNox,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your number after transferring to Virgin Mobile, have you followed all of the advice on this thread about the issue?

Regards,

Steven_L

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AccioNox
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Message 17 of 43
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Re: Porting number is not being updated for iMessage

Yes. I’m onto Apple now. 

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Steven_L
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Message 18 of 43
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Re: Porting number is not being updated for iMessage

Ok, @AccioNox and please let us know, if you need any further assistance after you have spoken with Apple. 

Regards,

Steven_L

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AccioNox
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Message 19 of 43
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Re: Porting number is not being updated for iMessage

Well their suggestions didn’t work. 

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Vikki_M
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Message 20 of 43
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Re: Porting number is not being updated for iMessage

Thank you for the update @AccioNox

 

When did you port your number to us please?

 

Could you also please confirm what suggestions in this thread you have tried so far to resolve this?

 

Please pop back to us when you can.

Vikki - Forum Team


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