Virgin Media Community

[Sanat129]

Only iMessage is being affected 

[John_GS]

Thanks and when updates the number does it go back to showing the wrong one, or is it showing the right number in settings but wrong number in text?
Is it when you text people or when people are texting you?

Kind regards,

[Sanat129]

The number doesn’t change anywhere. Neither on iMessages nor on phone settings (my number) manually.

[John_GS]

Ok thanks for coming back to me. I shall send you a PM now to get further details

Kind regards

[AccioNox]

This is happening to me too

[Steven_L]

Hey @AccioNox,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your number after transferring to Virgin Mobile, have you followed all of the advice on this thread about the issue?

Regards,

Steven_L

[AccioNox]

Yes. I’m onto Apple now. 

[Steven_L]

Ok, @AccioNox and please let us know, if you need any further assistance after you have spoken with Apple. 

Regards,

Steven_L

[AccioNox]

Well their suggestions didn’t work. 

[Vikki_M]

Thank you for the update @AccioNox

When did you port your number to us please?

Could you also please confirm what suggestions in this thread you have tried so far to resolve this?

Please pop back to us when you can.