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Rafaelmendes341
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Porting number failed

Hello,

I acquired two Virgin mobile number last week and went through the entire port number process. To my surprise I called a friend today and was told that my number has changed. I have my number and my wife and neither has been ported correctly.

I need assistance to troubleshoot what happened and get it done. 

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Steven_L
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Re: Porting number failed

Hey @Rafaelmendes341 and welcome to the community.

 

Sorry to hear that you and your wife have had issues with your mobile number transfers. I have not been able to locate your account on our system, have you been able to speak to the team to get this resolved since your last post?

 

If not and you require any further help, please respond to the private message that I have sent over and we can get this looked into further.

 

 

Regards

Steven_L

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