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RDF
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Ported SIM sending text from original number but receiving on ported number.

Morning,

Using the Virgin Mobile portal I ported a BT number to my new VM SIM a few weeks ago.

Thought everything was okay - calls etc all good. But found out yesterday texting from the SIM is not sending from ported number.

I checked the number in the SIM settings was good and rebooted the phone, but it didn't fix it.

I've successfully sent to the ported number from my VM and Voda.

The replies to my VM phone are correct but to Vodafone are sent from a different number.

Anything else I can check before asking for help ?

Thanks,

Roy

 

 

 

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Steven_L
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Re: Ported SIM sending text from original number but receiving on ported number.

Hey @RDF,

 

Thanks for taking the time to post your issue here on our forums.

 

I have been able to locate your account but as there is more than one number on your account, I will need to send over a private message, so that we can confirm the details of the concerned number and get this looked into further.

 

Please look out for the private message and we can get started.

 

 

Regards,

Steven_L

Steven_L
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Re: Ported SIM sending text from original number but receiving on ported number.

Thanks for confirming your details @RDF.

 

I have logged this issue with our mobile IT support team to be investigated as I cannot find any issues on the system and can see that you have tried all of the suggested methods to check your port was successful.

 

I will be in touch once the time have finished looking into this, it can take up to 5 working days to be resolved but I hope that it can be done sooner for you.

 

Regards,

Steven_L 

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RDF
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Re: Ported SIM sending text from original number but receiving on ported number.

Thanks Steve_L 👍

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Steven_L
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Re: Ported SIM sending text from original number but receiving on ported number.

You're very welcome @RDF and I will be in touch very soon with an update.

 

Regards,

Steven_L

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RDF
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Re: Ported SIM sending text from original number but receiving on ported number.

Hi @Steven_L 

SIM in, testing to and from VM network hunky dory now 🙂 

Thanks for your help.

Roy

 

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Beth_G
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Re: Ported SIM sending text from original number but receiving on ported number.

Hi Roy,

 

That's great news - pleased to hear this has now been resolved.

 

If you need help with anything else please don't hesitate to get back in touch

 

Kind regards

 

Beth

Beth