Thanks for taking the time to post your issue here on our forums.
I have been able to locate your account but as there is more than one number on your account, I will need to send over a private message, so that we can confirm the details of the concerned number and get this looked into further.
Please look out for the private message and we can get started.
I have logged this issue with our mobile IT support team to be investigated as I cannot find any issues on the system and can see that you have tried all of the suggested methods to check your port was successful.
I will be in touch once the time have finished looking into this, it can take up to 5 working days to be resolved but I hope that it can be done sooner for you.