on 03-03-2022 17:10
The call quality on my phone is extremely poor. Is there a problem in my area? WA160LS.
Answered! Go to Answer
on 04-03-2022 09:43
Referring your postcode to the OFCOM checker it appears all networks have poor indoor coverage. So be careful if you move.
If you had coverage before on Virgin then EE could be the way forward.
Depending on your make and model of phone WiFi Calling may be available.
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on 03-03-2022 17:28
Hi Chess137,
Thanks for your post and welcome to the forums. It's great having you on bard with us in the Community.
I'm sorry to hear you're having issues with your signal. Can you try the below and let me know the results:
Pop back and let us know so we can help further.
Thanks,
on 03-03-2022 17:30
Signal for your postcode shows Good Outdoors only on 3g and 4g
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on 04-03-2022 09:10
Hi Kath,
From a previous answer it seems Virgin can only offer me signal strength outdoors which is insufficient for my needs as I like to make my calls from inside my house. Yesterday, whilst on a transatlantic call, I was put on hold whilst awaiting an important answer to a financial transaction and the call dropped out which has brought me to a tipping point. I need to find a provider who has a better signal in the area I live and will work towards this solution. I will be sorry to leave Virgin but I am sure you understand my frustration. I can no longer have my head out the window to make and receive calls.
on 04-03-2022 09:43
Referring your postcode to the OFCOM checker it appears all networks have poor indoor coverage. So be careful if you move.
If you had coverage before on Virgin then EE could be the way forward.
Depending on your make and model of phone WiFi Calling may be available.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks