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vmhardy
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Poor reception

Hello.  Just lately - the past few weeks, the reception on my mobile phone has become just awful.  If I want to have a conversation with anyone, I have to move out into the garden or, at the very least, to a window at the front of my house.

Your reception used to be perfect.  Has something changed?  What can I do to get better reception?

TIA

Vicki

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enlli
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Re: Poor reception

Hard to say as more information would be required. 

It's possible the move from EE to Vodafone has taken place for you. Then again it could be simply network problems 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul_DN
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Re: Poor reception

Hi vmhardy,

Thank you for reaching out  to us and welcome back, sorry to hear your Mobile Network hasn't been the same for a few weeks and that you have had to go to the window or outside for a connection, I have been able to locate your account with the details we have for you, So I can discuss this further with you, I will send you an invitation into a private chat, once received please click on the purple envelope to accept?

Regards

Paul.

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