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Pluggirl
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Poor mobile signal

Hi All

I am having a problem with signal strength which started a couple of weeks ago. Although I have been able to use my Samsung A21s indoors over the last two years with Vm, now I am having calls dropping or not even getting through to me. My friend who is on Vm with the same phone came round to check the signal on his phone and found the same problem.The signal was also tested in the street and found to have have a fluctulating strength of one to two bars on both phones (although the Vodafone coverage shows as 4 bars in my area) We did an on line chat with Vm on Sunday 6th but after being asked to re-register the phone to Virgin, were cut off as the operater said she was going on a fixed break!! We called the tec' help desk on 7th; the end result being asked to reset networking on the phone, this again did not help. This phone is an important life line for me to my family and it appears no one is taking into account the fact that the signal is also weak outside of the house, having been checked on two phones and just want to blame my phone. Can any one please help.

Thanks Barry.

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Lee_R
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Re: Poor mobile signal

HI @Pluggir, thanks for posting and welcome to our community.

I am sorry to hear that you're having a poor signal on your mobile.  You've mentioned your SIM is on the Vodafone network.  Do you know if this is a very recent migration?  Or have you been on the Vodafone network for some time?

Regards


Lee_R

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Pluggirl
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Re: Poor mobile signal

Hi Lee_R
I think the Virgin migration from EE to Vodafone was last year sometime. The problem I have now started around two weeks ago but is now worse.
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Lee_R
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Re: Poor mobile signal

Thanks for getting back to me @Pluggirl

Have you checked for any updates on here?

Regards

 

Lee_R

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Pluggirl
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Message 5 of 12
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Re: Poor mobile signal

Thanks Lee_R. Yes we checked the link several times; it shows full coverage for voice inside and out; although as I pointed out above, when we checked outside my house, both my friends phone - on Virgin - and mine are only showing fluctulating between 1-2 bars.
Regards
Pluggirl
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Lee_R
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Message 6 of 12
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Re: Poor mobile signal

I am really sorry.  As your initial statement also says you have the same handset as your friend.  Is there anyway you could test your SIM in another handset?  Do you have another handset compatible with your SIM that's unlocked to our network?

Regards


Lee

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Pluggirl
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Re: Poor mobile signal

Not sure I will have to see if m friend can help as he is more into tec than me; although I can't see why the phones would both suddenly be responsible for weak reception as they work fine away from this road with 3 & 4 bar reception in the local area my friend who lives a quarter of a mile away has no reception problems.

Regards

Pluggirl
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enlli
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Message 8 of 12
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Re: Poor mobile signal

It all depends on the date you migrated to Vodafone. Although this started last year most have only moved in the last 3 weeks.

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Nialli
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Re: Poor mobile signal

How does someone see if their Virgin Mobile service is on Vodafone or EE?
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enlli
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Re: Poor mobile signal


@Nialli wrote:
How does someone see if their Virgin Mobile service is on Vodafone or EE?

Do a manual network search. If in the list of networks Vodafone is missing but EE can be seen you are on  Vodafone 

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