Over the last three months, I have contacted Virgin re- poor mobile service in our home. We have a maximum of one bar on our phone and most of the time none. We get calls from friends on our landline telling us they have phoned our mobiles only to be told the number is unobtainable and when they do get though the call drops almost immediately. The response we received from Virgin was "it is your home that is at fault" Although the maximum bars we can get outside our home is 2 and mostly only 1. We were then told it was our phones as they were only 3G and advised to upgrade. Last week we purchased two new phones from Virgin (Samsung A40) and set them up and low and behold the service is exactly the same. Again on contacting Virgin we were told it was our home. Yesterday, family and friends visited us and all had phones with different network providers, all had a minimum of 3 bars and some had 5 inside our home. We have been with Virgin since the days of Comcast and this is how you treat loyal customers. Unless some solution is found, I am cancelling our mobile contracts along with the TV & Broadband and moving elsewhere.
Just checked Ofcom page as suggested, O2 & Vodaphone were the best.EE were amber for voice & Data and 3 were amber for voice and green for data. Strangely they say Virgin use EE, I was told by them that they no longer do.
As has been suggested, the best test is to find another friend or relation who is on EE *without* 4G-calling as they will have the exact same level of service as you. That includes AsdaMobile, 1p-Mobile, PlusNet and a few others.
Anyone on EE *with* 4G calling will have additional 4G coverage that will undoubtedly help indoors, wherever it's available.
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