Poor Internet Speeds & Signal

[Finchster122]

For the past month I've been suffering poor Internet speed <1mbps even though it says 4g and signal of just 1 bar.   A month ago it was great,  I've since been issued a new sim (still no good) phones becoming unusable. Also constantly dropping calls...

Based L40, typically issued everywhere though. 

 

[Zach_R]

Hi @Finchster122,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you're facing some issues with your connection speeds recently. However, that screenshot you've provided is of a speed test that's still running, so I'm unsure of what the results of that test were to comment on them further.

Are you having mobile data speed issues wherever you go, or is it only when you're in specific areas?

Thanks,
 

[Finchster122]

It stayed below 1mbps.

My typical day it between L40 & PR2 which is about 30 mile diameter. In this area I lose signal all the time and data is usually <5mb of none existant. The new sim didn't improve anything. I've reset network setting all the usual but no joy. Fairly sure it's external off my phone,  tried my sim in another phone same issues. I'm on a S22 ultra.

I was told they were working on a mast in L40 but I've been told the work has finished,  no improvement.  😞

[Paulina_Z]

Hi @Finchster122,

Thank you for coming back to us. Once the Speed Test is finished calculating, the speed results will be shown on the top of the page. 

I'm sorry to hear that this issue has been impacting you so much! Have you taken a look at our Coverage Checker to see if this can explain any issues in your area? 

Please take a look and let us know how you get on.

Thank you.

[Finchster122]

I'm a programmer, no issues conducting a speed test. The picture was just for illustrative purposes. 

At L40 (home) the speed is <1mbps.

I'm currently in PR2 and the speed is 3.6mbps.

[Paulina_Z]

Hi @Finchster122,

Thank you for coming back to us about this issue. Have you taken a look at the Coverage Checker to see if there are any issues impacting the service in the areas you spend most time in?

Let us know.

Thank you.