Poor Bars or Speed

[MJ1983]

Hi

I am in the BL5 and I can't even get more than 2 bars inside but my works phone is on EE and that is a full signal and when do a check on the speed  o2 / virgin  15mbs   / EE phone 65 mbs

I also have this problem in Manchester and near Manchester Airport

Any suggestions?

Tempted to leave for EE as got a brand new iphone 13 and can't connect to internet half of the time

[jb66]

If your not happy with your network then you should move to a different one

[Akua_A]

Hi @MJ1983,

Welcome back to our community forums and sorry to hear you have been having signal; issues. We would hate to see you go. Just to clarify how long has this issue been ongoing? Have you tried rebooting your network setting to see if the issue persists? Have you also checked here https://www.virginmedia.com/mobile/coverage-checker

Thanks,

[MJ1983]

This has been ongoing for last few months , I raised a incident with you and you said something up with the mast but nothing has changed after you closed the incident down.

It is in 3 different areas where I can' connect so its not just my postcode

[Akua_A]

Thank you for letting us know @MJ1983.

 Do you get this on alternative devices? Also, how long have you had your current sim?

Thanks,

[Koala5]

Virgin used to run on the EE network, but they are moving everyone to O2 because they have merged with them. O2 speeds are rubbish, I have the same issue at home and at my caravan in Norfolk. Again it’s only been over the last month or so since the switch. I’m currently looking for a decent deal with EE direct, I’ll then jump ship back to EE. Plusnet run on EE and have some good deals..

[Tom_W1]

Hi @Koala5 thanks for your post and sincere apologies to hear your speeds are slow on the O2 network.

Have you tried your SIM in a different handset just to rule out a device issue?

Many thanks