Virgin Media Community

[Pauldf]

Hi,

I used to have a full 4G signal on VM but it has now seems to have dropped down to 2 bars outside.  Could I have been moved over from EE to Vodafone as Vodafone signal is pretty poor where I live and work.  How can I tell if my phone is now connecting to the Vodafone network?  I use an iphone 11 with dual sim, o2 and VM.

[enlli]

Don't know much about iPhones but it you are able to do a manual network search and see if Vodafone does not show but EE does, you will have been moved.

[ashpole]

That information will be under Settings>Mobile Data>Network Selection then Turn off Automatic.

[Pauldf]

Thanks both, EE shows up along with a few others including Virgin when I do this so I guess this means I’ve been swopped over to Vodafone?
I have 9 months contract left with a next to useless internet signal now, I wonder if they can swop it back to EE?  I wouldn’t have stayed with VM if I’d known this.

[japitts]

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@Pauldf wrote:

I wonder if they can swop it back to EE?  I wouldn’t have stayed with VM if I’d known this.

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Remember Virgin's wholesale contract with EE expires at the end of 2021. Beyond that, VM's agreement for radio access coverage is with Voda.

If you need EE's coverage, then you'll need to change to either an EE MVNO - or better still, EE themselves.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Pauldf,

If you are seeing EE as an option then you will have been migrated over to the Vodafone connection. Unfortunately there is not a way to roll back the migrations @japitts would be correct.

Cheers,

Corey C

[Pauldf]

Hi,

As I didn't ask for nor wanted to be moved over to another network can I leave my pay monthly contract early?  I still have around 9 months to go on it.  I have just moved my contract over to the cheapest option (£7p/m as opposed to £16p/m) as the Vodafone signal is weak where I work as it is in a black spot.

Thanks

Paul

[enlli]

That is always the risk with an MVNO who piggyback on a main provider. ASDA mobile are moving from EE to Vodafone too. This move by Virgin was announced in Nov 2019.

In such moves there will be winners and losers, and as far as I can see there is no regulation from OFCOM regarding early termination for the latter.