Enlli is right. Community Forums are supposed to be a place for users to help each other, not a place to come for Support.
The reality is though that most of Virgin's call centre and chat staff are genuinely worse than useless. Even if you somehow get through to someone, they often just hang up or give conflicting and incorrect advice, and just make matters worse.
The forum has become a last-resort place for people to come to when they are crying out for help. Personally I stumbled upon it when I was trawling the internet trying to find out how on earth to get through to Virgin. And thank god I did, the team on here literally carry the entire company as far as I can tell.
I think this SIM c**k up is a perfect illustration of how dreadful this company has become.
They simply don't care. They just want to break away from EE, and if that means their customers lose access to their phones? Oh well. Not their problem.
Surely, surely someone at Virgin would have flagged up that many of their customers would have 'locked' devices, and therefore a new SIM wouldn't work?!
I guess they did, and nobody listened.
From what I can see on the forum, this is just loads of angry customers, many of which have been customers for years, all looking to leave. It's not exactly a good advert for Virgin is it.
I feel I've learned a lot from this forum since my issues started in April, but basically everything I've learned shines a big bright spotlight on how Virgin operate as a company.
I'm surprised they haven't shut this forum down.