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Please help with security key it's a nightmare

Joining in

I was with Virgin been merged to 02 I'm trying to see how long is left of mobile contract and it's asking for a security key. I definitely wasn't sent one iv checked all previous emails. 


Iv spent so long messing about things shouldnt be so difficult. Please please someone help me . I know the phone number of the account the email that was used to register and the contract number for verification purposes. 


Forum Team
Forum Team

Hi Sarah872 👋🏼.

Thank you for posting, welcoming you onto the community forum ☺.

Sorry to see you are having issues with the security key ☹. 

I will have to private message you in order to look into this.

Please watch out for the envelope ✉. 

Ari - Forum Team

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