Please send me a new SIM card. I am considered a vulnerable person, I live on my own and have no family or friends. This means I can't use another phone to ask for another SIM Card, This is why I am asking through this medium. I have been trying for the past week to try and resolve this problem with Virgin but I have had no response. At this moment I am sitting in my house with No Gas to heat my home and I have run out of food. I can't get into town to do my shopping because I can't use my phone to ring a taxi. Please can you help??