Menu
Reply
Rssmijn
  • 2
  • 0
  • 0
Joining in
252 Views
Message 1 of 5
Flag for a moderator

Pin for voicemail while abroad

Hi, 

I’m currently abroad and have received a voicemail. When I go to listen to it, I am asked for a pin code, however I never set one up. I tried a bunch of numbers that I would usually have set as pincode but no luck.

Any help would be greatly appreciated on this.

cheers!

Tags (3)
0 Kudos
Reply
Paul_DN
  • 6.3K
  • 362
  • 654
Forum Team
Forum Team
173 Views
Message 2 of 5
Flag for a moderator

Re: Pin for voicemail while abroad

Hi Rssmijn,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you are unable to listen to a voicemail while abroad due to forgetting your pin, please follow the below.

 

 

  1. Go to virginmobile.ca/addonsettings and log into your account.
  2. In the Voicemail password section click Reset.
  3. Hit Reset now button after you read the heads up about your existing messages.
  4. Voila… your temporary PIN. The next time you access your voicemail use your temporary PIN.

 

Regards

 

Paul.

0 Kudos
Reply
teabag
  • 5.77K
  • 802
  • 1.65K
Hero
167 Views
Message 3 of 5
Flag for a moderator

Re: Pin for voicemail while abroad

@Paul_DN 

Those instructions are for people with a Canadian Virgin Mobile account.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply
Paul_DN
  • 6.3K
  • 362
  • 654
Forum Team
Forum Team
163 Views
Message 4 of 5
Flag for a moderator

Re: Pin for voicemail while abroad

Hi Teabag,

 

I am sorry I didn't see that bit my apologies.

 

Regards

 

Paul.

 

0 Kudos
Reply
Paul_DN
  • 6.3K
  • 362
  • 654
Forum Team
Forum Team
162 Views
Message 5 of 5
Flag for a moderator

Re: Pin for voicemail while abroad

Hi Rssmijn,

 

I will be more than happy to help, so I can access your account I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.