Virgin Media Community

[xxmissaxx]

How do I set a pin for voicemail. I am currently in Spain and have voicemails but cannot access them as it is asking for my pin which I don’t have

[Jodi_S]

Hi xxmissaxx, 

A warm welcome and thanks for posting on our community forums. Can we ask if you set a voicemail pin up in the UK before you travelled abroad?

Any network changes are best done whilst you are connected to a UK network. If they're done abroad we cannot guarantee they'll take effect until your phone connects to a UK network again.

We can try and reset your voicemail pin from our end to see if this does work for you. I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi xxmissaxx,

Thanks for the private message. Your voicemail pin has now been reset. 

You will receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:
.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.Virgin Mobile default PIN(7890) will not be allowed as a sequence
.New PIN's must be different from the previous PIN.

Kind regards Jodi.